FuzeDrive Support

Please visit our knowledge base to resolve most issues. If you cannot resolve your issue, submit a ticket and we will respond as soon as we can.

If you have installed the version of StoreMI that is included with eligible motherboards please contact AMD Support.

Important Notices

Download Software

Need to re-download FuzeDrive?
Latest version July 13, 2019 Ver. 1.5.1
Click Here To See What's New

If you originally purchased FuzeDrive for AMD Ryzen, this is now supported by the Standard FuzeDrive Software

Open a Ticket

Need technical support? Submit a ticket today

Important Notices

June 20 2019 - After a recent Microsoft update, the Gaming Services app is no longer installed with the Xbox Beta app, so you can use it again. However, if you had an older version, Gaming Services is no longer uninstalling when the Xbox apps are uninstalled. To remove Gaming Services, open an Administrator PowerShell and enter:
Get-AppxPackage Microsoft.GamingServices | Remove-AppxPackage

June 18 2019 - Xbox - Beta app can cause Blue Screens and Hangs if the gaming services app is present. We are working on a fix. This issue can be worked around by uninstalling all Xbox apps and rebooting. You can then reinstall the non-beta Xbox app.

June 15 2019 - Windows recently introduced their 1903 (19H1) update. Some users have experienced issues with our driver when upgrading to this version. We are addressing the issue and will be releasing our own update that will resolve these instabilities.

Jan 7 2019 - We have seen issues with certain NVMe drives. If you are tiering an NVMe drive, to prevent possible issues with blue screens or hangs, please use the NVMe driver from your manufacturer, if one is available. See Trouble Shooting FuzeDrive Operation/Performance

April 16 2019 - A disk drive that was formerly part of a non-bootable or MBR bootable FuzeDrive will not be visible in Windows setup if the FuzeDrive was not deleted. See Cleaning Drives During a Windows Setup

April 16 2019 - After reinstalling on a disk drive that was formerly part of a UEFI bootable FuzeDrive without cleaning the disk as described in the link referenced above, you may be informed that you cannot create a second FuzeDrive. This is because there is still stale metadata from the previous tier. Open an Administrator PowerShell or command prompt and enter:
ecmd --delete_all Note: Be careful with this command, as it will destroy a working tier and the data on it.

April 16 2019 - If in MBR / Legacy boot mode you will be limited to 2TB. See Dealing With Legacy Boot Drives and the 2TB Limit

System Requirements

Intel

Sixth, Seventh, Eighth and Ninth Generation Intel® Core Processors with their corresponding motherboard chipsets: Intel 100, 200, and 300 series chipsets.

AMD

Ryzen and Ryzen Threadripper Desktop Processors including the new 500 series

Drives

Requires 2 drives (an SSD/HDD or SSD/SSD combo). Installation is simple and only takes about 5 minutes. One of the drives should be a new drive without any data (See Install Guide if this is not the case). Remember, always back up your data prior to installation of any new software.

(1) Capacity beyond supported capacity will be available as a separate partition

Operating System

Windows 10 operating system.

FAQs

What is FuzeDrive?

FuzeDrive is Real-time Tiering software with Machine Intelligence. It blends 2 different classes of storage media (fast and capacity) into a single volume that appears to the operating system as the C: drive. Active data is automatically moved to your fast storage media and stored there and your inactive data is kept on the capacity storage. Your storage activity is dynamically monitored and learns how you use your system. The result is you get the performance benefits of your fast storage and the combined capacity of both the fast and capacity drives. Since it is fully automated, you do not need to worry about manually moving data between 2 drives.

How much CPU is utilized?

FuzeDrive utilizes only about 1-2% of the CPU. Unlike cache, which has to manage lookup tables, FuzeDrive is a mapping technology.

What is your warranty?

The warranty is 90 days, as outlined in our End User License Agreement (EULA)

Is a trial of the software available?

We do not offer a trial version of the software

How do I buy FuzeDrive?

FuzeDrive can be bought directly on our online store. The store is managed by our e-commerce partner - Fastspring. Fastspring accepts payment in most foreign currencies. After the purchase, the software and license key will be e-mailed to you.