You have reached this web page as we have detected that your system is currently configured in Intel RST mode and is using the Intel proprietary NVMe remapping mode. This is common in most newer Dell notebooks for example, whereas other vendors such as HP notebooks may only use this mode if they detect a specific Intel SSD (e.g. the Intel H10).
Remapping is a technique used by specific Intel only systems to re-route the NVMe through the built in AHCI/SATA interface logic and only works with specific Intel Optane configurations. Unfortunately, some PC OEMs use this as their standard NVMe mode for non-Intel NVMe devices also.
The presence of an Intel RST SATA-NVME combo driver under Device Manager in Windows and no standalone NVMe driver is the typical indicator of this condition.
Recommended Solution Summary
The notebook must be switched in the system BIOS to AHCI mode. Please see the help from Dell support on your specific notebook on how to change to AHCI mode. This is typically accessed by rebooting your notebook and holding down the F2 function key.
IMPORTANT: Switching to AHCI mode will cause your system to no longer boot the operating system. You may need to backup important data first, then switch the BIOS mode and reinstall Windows from your Dell recovery image (available online in most cases) directly to the FuzeDrive SSD.
Steps to Take
- Backup any important data to a separate drive or cloud drive.- If required, download and create your OEM recovery USB drive or use the standard Windows Media Creator tool to create a Windows installer.- Reboot the notebook with the USB drive installed.- Enter the BIOS using the F2 (or DEL) key, or as documented in your user guide, find the storage controller settings, and switch from SATA RAID/RST/Optane mode to AHCI mode. - The setting is under SATA settings – there will be no NVMe settings for this condition.- After making this change, you will likely need to start Windows in Safe Mode once (<click here for detailed instructions>), then reboot.
- Save and exit the BIOS, and make sure you boot from the recovery USB key.- If using the PC OEM recovery, the steps may be custom to that vendor, so simply follow their standard instructions for reinstalling the OS to the FuzeDriveSSD.- Once Windows is fully restored, use Windows update to update the system to the latest drivers and the FuzeDriveSSD will automatically be installed.- Follow the prompts from the Fuzion software to complete the configuration of your FuzeDriveSSD.
Need more help? Please contact Enmotus support.
If possible, go into your UEFI firmware settings and either switch off RST controlled/remapping for your PCIe storage and/or switch from RAID/RST/Optane mode to "AHCI Mode" (the latter assumes you're not currently using a RAID configuration). <see pictures> After making this change, you will likely need to start Windows in Safe Mode once (<click here for detailed instructions>), then reboot. Note that some systems (e.g., some HP systems with Insyde firmware) cannot be changed.
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